Select Cameron Studio pieces are hand made to order, with expected production time noted in the item product description. Production commences the first business day following the date of purchase. Please note the studio does not facilitate size adjustments and customisation.
Orders are processed Monday through Friday AEST, excluding weekends and public holidays. The studio allocates two business days’ handling time to all orders.
The studio is closed to appointments by the public.
The studio offers free standard delivery on all orders, and complimentary express shipping on orders over $500. Australia Post Express Service is available for $15. Tracking details are provided via email once orders are dispatched.
Australia Post Express Service $30 AUD. Tracking details are provided via email once orders are dispatched. Please note duties and taxes imposed by local customs authorities are the responsibility of the customer.
Australia Post International Service $30 AUD. Tracking details are provided via email once orders are dispatched. Please note duties and taxes imposed by local customs authorities are the responsibility of the customer.
Cameron Studio offers an exchange or credit on orders within 14 days of product delivery (subject to stock availability). Items are to be returned to Cameron Studio in original condition, with all original packaging and absent of any marks or damage. To initiate a return contact firstname.lastname@example.org, ensuring to note the order number.
Cameron Studio offers an extended exchange period for gift purchases. Get in touch at email@example.com to discuss.
Shipping costs are non refundable, including original and return fees. In the case of an item exchange, Cameron Studio may invoice for delivery of the replacement item/s to the customer.
Cameron Studio does not provide refunds for change of mind, or accept return/exchange on sale product.
REPAIRS AND FAULTY ITEMS
To request a product repair, contact firstname.lastname@example.org. The studio will invoice for repairs beyond a period of wear, or in instances of clear product damage by the customer. All repairs incur a $10 return delivery charge.
For any issues with received goods, contact email@example.com within 7 days of product delivery. Returns will be assessed by Cameron Studio. Items not deemed as faulty will incur a $10 return delivery charge.
In the event of a product fault, Cameron Studio will repair or replace the original product and cover delivery costs of the replacement item.