FREE SHIPPING ON ALL ORDERS ACROSS AUSTRALIA I FREE SHIPPING ON INTERNATIONAL ORDERS OVER $500 AUD

PRODUCTION & DELIVERY

Cameron Studio rings, pendants, earrings and objects are hand made to order. Please allow up to five business days for production.

Cameron Studio offers free standard delivery via courier, on all orders across Australia. Express shipping via Australia Post is available for a flat fee of $15 AUD. Tracking details are provided via email once orders are dispatched.

Due to the impacts of Covid-19 and widespread lockdowns, courier networks are experiencing an overwhelming volume of parcels as well as interruptions to regular operations. Please expect the possibility of delays for all domestic deliveries.

Cameron Studio offers free standard delivery on international orders over $500 AUD. Orders under $500 AUD will incur a $30 AUD shipping fee. Tracking details are provided via email once orders are dispatched. Duties and taxes imposed by local customs authorities are the responsibility of the customer.

Please note orders are not shipped on weekends or Victorian and Australian national holidays.

RETURNS

Cameron Studio offers an exchange on orders within 14 days of receipt of purchase, subject to stock availability. Items are to be returned to Cameron Studio in original condition, with all original packaging and absent of any marks or damage. Goods are to be returned via a trackable method at the cost of the customer. To initiate an exchange, please contact online@cameronstudio.com.au within 7 days of receipt of purchase, for details on how to proceed.

For gift purchases, please contact online@cameronstudio.com.au to discuss an exchange period extension.

Shipping costs are non refundable, including original and return delivery fees. In the case of an item exchange (change of mind/size exchange), the delivery of the replacement item/s will be invoiced to the customer. Subject to the studio’s discretion, Cameron Studio may waive this fee.

Please note Cameron Studio does not provide refunds for change of mind.

REPAIRS AND FAULTY ITEMS

To request a product repair, please contact online@cameronstudio.com.au. Subject to the studio’s discretion, Cameron Studio will invoice for repairs beyond a period of wear or in instances of clear product damage by the customer. Repairs will commence once payment is received. On a case-by-case basis, Cameron Studio may waive this fee.

For any issues with received goods, please contact online@cameronstudio.com.au within 7 days of receipt of purchase. Faulty returns will be assessed on receipt by Cameron Studio. Items deemed subject to wear and tear will not be accepted as faulty and additional shipping fees may be incurred to re-deliver these items.

In the event of a product fault, Cameron Studio will repair or replace the original product and cover delivery of the replacement item/s. This is subject to the studio’s discretion.