SHIPPING + HANDLING

 

SHIPPING & RETURNS POLICY

Please allow up to three business days for orders to be shipped.

Delivery throughout Australia and New Zealand is complimentary. Cameron Studio delivers via Australia Post Express Service. Tracking numbers are provided once orders are dispatched.

International orders over $300.00 AUD are complimentary. International orders under $300.00 AUD will incur a $30.00 AUD shipping fee. Cameron Studio delivers internationally via DHL. Tracking numbers are provided once orders are dispatched.

Cameron Studio is happy to offer an exchange or credit note on all orders within 14 days of purchase, with exchanges subject to stock availability. Please note that refunds are not available for change of mind.

Items to be exchanged or credited are to be returned to Cameron Studio in original, sellable condition, absent of any marks or damage and with all original packaging. Goods are to be returned via a trackable method. Due to hygiene reasons, Cameron Studio cannot accept any exchanges or credit notes on earrings.

Shipping costs are non refundable. This includes original shipping costs and return shipping costs. In the case of an item exchange, Cameron Studio will cover the delivery fee of the replacement item/s.

FAULTY ITEMS AND REPAIRS

All Cameron Studio pieces are finished by hand and inspected thoroughly prior to dispatch. Faulty returns will be inspected on receipt and assessed by Cameron Studio. Items deemed subject to wear and tear will not be accepted as faulty and additional shipping fees may be incurred to re-deliver these items.

In the event of a product fault, Cameron Studio will gladly repair or exchange the original product and cover the additional shipping fees. On a case-by-case basis, some repairs may incur a fee. This fee will be invoiced and repairs will commence once payment is received. Faulty goods are to be returned within 14 days of being received by the customer via a trackable method.